ask us anything

frequently asked questions

How will I receive my ambassador earnings?

To receive your ambassador earnings, you'll first need to go to your Ambassador Dashboard. Click "Request a Payout" and enter your wise email address. Once your payout request has been submitted, you'll need to download the Wise bank transfer app, as all ambassador payments are sent through Wise on your email adress. After your request is approved, your earnings will be transferred directly to your Wise account.

Do you ship everywhere?

Yes. We ship internationally and serve athletes around the world. No matter where you train, Elektra can reach you.

How long does it take for home delivery?

The shipping time in Canada is around 1-3 business days for express shipping and 5-10 business days for standard shipping.

The shipping time for any other country than Canada takes around 2-6 business days for express shipping and 5-14 business days for standard shipping.

What is the shipping cost?

We offer free standard shipping on all orders over $70.


For orders below $70:

• Canada standard shipping is $12

• International standard shipping is $18


Express shipping is available on all orders (even above $70):

• Canada express shipping is $16

• International express shipping is $20

What is your return policy?

We accept returns on unworn items in original condition within the return window. If you have valid proof of purchase, we can issue your money back once the item is received and approved.

To start a return, contact our support team with your order number and details, and we’ll guide you through the steps. Our goal is to make the process simple and fair so you can shop with confidence. 

How can I track my order?

You can track you order via the Shop platform.