Shipping

All Elektra orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

We currently offer the following shipping options:

Canada

• Standard Shipping: 4–8 business days

• Express Shipping: 1–3 business days

International Orders

• Standard Shipping: 5–15 business days

• Express Shipping: 3-8 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.

Please note:

• International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by their country. Elektra is not responsible for these additional fees.

• Shipping fees are non-refundable once an order has been shipped.

• Elektra is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

• Please ensure your shipping address is correct before placing your order. Elektra is not responsible for orders shipped to incorrectly entered addresses.

Returns & Exchanges

We want you to love your Elektra pieces. If something isn't right, you may request a return within 14 days of deliverywith valid proof of purchase.

To be eligible for a return:

• Items must be unused, unwashed, unworn, and in their original condition.

• All original tags must still be attached.

• Items showing signs of wear, damage, washing, or alteration are not eligible for a return or exchange.

To start a return or exchange, please contact our support team at ektragymwear@outlook.com with your order number and the reason for your request.

Once your request has been approved, you will receive instructions on how to return your item.

Refunds

Refunds are only issued for valid reasons, including:

• Your order was not received due to carrier error.

• You received a damaged, defective, or incorrect item.

Refund requests are reviewed on a case-by-case basis. Elektra reserves the right to refuse refunds that do not meet the requirements of this policy.

Original shipping charges are non-refundable.

Exchanges

We are happy to offer exchanges for eligible items, subject to product availability.

Customers are responsible for the cost of shipping the item back to the return address provided (or the address listed on the original package). Once the returned item has been received and inspected, we will process your exchange.

Unless an item arrives damaged, defective, or incorrect, all return shipping costs are the responsibility of the customer.